Refund Policy for Lucky Shop BD

At Lucky Shop BD, customer satisfaction is our priority. We are committed to providing high-quality products and ensuring a smooth shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below.

1. Eligibility for Refunds

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide a replacement or a full refund, based on your preference.
  • Incorrect Items: If you receive an incorrect item, please notify us within 7 days. We will arrange a replacement or refund.
  • Change of Mind: Unfortunately, we do not accept returns or offer refunds for items purchased due to a change of mind.

2. Return Process

  • To request a refund, please contact our customer support team with your order number, a description of the issue, and any relevant photos of the product.
  • Once approved, you will receive instructions on how to return the item to our warehouse.

3. Return Shipping

  • Customers are responsible for return shipping costs, except in cases where the item was incorrect, damaged, or defective upon arrival.

4. Refund Processing

  • Once we receive your returned item, we will inspect it. Refunds will be processed within 5-7 business days after inspection, and funds will be returned to the original payment method.
  • You will receive a confirmation email once your refund has been processed.

5. Non-Refundable Items

  • Certain products are non-refundable, including perishable goods, items on sale, and items marked as “final sale” at the time of purchase.

6. Exchanges

  • Exchanges are offered for damaged, defective, or incorrect items only. Please contact us within 7 days to initiate an exchange.

7. Contact Us

  • For further assistance, please reach out to us at [Your Email Address] or call [Your Phone Number]. We are available during our business hours and will be happy to help with your request.